CHARLI - BACKPACK

Not quite right? We want you to be happy and find your perfect CO-LAB product which fits your needs. We offer a 14 days Return Policy from the day you receive your item to decide whether or not to keep your purchase.

If you would like to return or exchange any items, please email info@co-lab.ca and we will issue a Return Authorization & detailed instructions within 1 to 3 business days.

 Please provide a proof of purchase or order number with your return or exchange request & allow 5 business days from shipment for the return to arrive and your refund or exchange to process. 

Any products purchased through a third-party retailer or wholesaler do not qualify for exchange, return or repairs.

Shipping on returns or exchanges

For all returns or exchanges, shipping charges are non-refundable.

Customer is responsible for shipping freight on returns or exchanges.

Process

Please note that request for a full refund after 14 days from the day you receive your item will be declined. We’ll issue you a merchandise credit on a gift card.

All refunds will be processed within 1 to 4 business days upon receipt of your return package.

This return and exchange policy only applies to purchases from our online store. 

If you are looking to return or exchange a CO-LAB product purchased from another retailer, please contact the retailer directly.

Items to be returned or exchanged must be unworn, unused, and undamaged with the original tags attached.

Please note that shipping charges are non-refundable on items that are returned & not faulty.

We work diligently to process your returns as quickly as possible.

Returns or exchange on sales items

All sales or Promo Code items are FINAL SALE, no refunds or exchange will be accepted.

Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to the original form of payment for sale or discounted items.

Guarantee

All online purchases have a one-year guarantee. If you are looking to return or exchange a CO-LAB product purchased from another retailer, please contact the retailer directly.

We offer free Standard Shipping within Canada and United States for purchases of 100$ +, excluding taxes.

Where do you ship ?

We ship in Canada and United States.

We are working hard to offer worldwide shipping. For shipment in Europe, Asia and Australia, please contact us at info@co-lab.ca.

If you wish to have your items shipped in a different way, please contact us at info@co-lab.ca.

Shipping price

Shipping is calculated when you check out.  

Canada Flat Rate: $10 - $20
USA Flat Rate: $15 - $30

Order processing time

Usually orders will ship out within 1-3 business days. Please note your order will be processed between 1 to 2 business days. This also included Express shipping requests. Orders placed on weekends or holidays will be processed in the next business day.

Shipping Restrictions

For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered "beyond points," please allow additional time. Please note, package shipped to P.O. Box address might have to be picked up at a post office near your location.

Order Tracking Information

You will receive your tracking number by email as soon as your order has shipped.

Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

How does my order ship?

We use FEDEX Ground for Standard and Express shipment.

Custom and duties

 All international orders are duty-free.